New London Hospital is committed to delivering excellent, safe, high-quality care and ensuring that our patients and their family members have a positive experience while visiting. However, we also understand how important it is to have a resource available to our patients when they have questions or concerns.
Our Patient Experience & Advocacy Office intends to deliver on that purpose by serving as a link between patients and leadership across the continuum of care to resolve any issues that may arise while patients receive care and can't be resolved during your encounter. We are available to consult for patients at New London Hospital and Newport Health Center at your convenience.
Your Experience Matters to Us
The clinical team involved in your care should be the first to address any concerns you may have. If at any point, we are not meeting your expectations, please bring these concerns to the attention of your provider, care team or department manager where you are receiving care. If your concerns remain unresolved, please contact Patient Experience & Advocacy using the contact information below for further assistance.
Our Patient Experience & Advocacy department keeps track of all patient feedback that we receive. We trend this feedback to share with department leadership and New London Hospital leadership for their awareness. It is our intention to use this feedback in productive ways to resolve concerns. In this way, your feedback can truly help us to shine a light on areas of opportunity for improvement.
Please note that if you have had a positive experience that you would like to share, Patient Experience & Advocacy would love to hear from you as well. We utilize positive comments shared for staff recognition purposes to celebrate our staff for the excellent care they deliver as well.
What you can expect from us:
- A safe and confidential conversation to discuss any concerns
- For us to listen to your feedback in a supportive and respectful way
- Answers to questions you may have about care we provide
- For us to collaborate on your behalf with staff and leadership across the organization to resolve any dissatisfaction in a timely manner.
- Ensuring your feedback is used in productive ways to improve care for yourself and others
- Responses in a clear and helpful way.
Questions about billing?
Please note, advocacy staff do not have direct access to the billing system. If you have a concern or question regarding your bill, please call Conifer's Patient Financial Services representatives toll free at 1-866-621-6385
Contact Information
Patient Experience and Advocacy
Phone: 1-603-526-5467