Patient, Family, and Visitor Code of Conduct
Our Code of Conduct is intended to maintain a safe and caring environment for all patients, staff, and family/visitors at New London Hospital.
Promoting Safety and Security
- No weapons
- No illegal or dangerous items
- No alcohol
- No drugs
- No smoking, or vaping
- No photography
- No video/audio recording
Communicating and Acting in a Respectful Manner
The following are not acceptable behaviors: Discriminatory, disruptive, disrespectful, or harassing behaviors or language (oral or written) including, but not limited to:
- Offensive remarks, requests or demands about race, national origin, ethnicity, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, military or immigration status
- Yelling or swearing
- Any physical or attempted assault
- Sexual or vulgar remarks or behaviors
- Disrupting another patient’s care or experience
- Refusal to follow unit or practice specific policies or guidelines set forth for the patient’s care and treatment. This includes excessive no shows and medical noncompliance
- Unwanted communication with a clinician or other staff member not related to clinical care
Code of Conduct Violations
- If you are a patient, you may be discharged and you may not be able to receive care in the future at New London Hospital *Does not apply to emergency treatment under EMTALA*
- If you are a family member or visitor you will be asked to leave the premises and future visitation may be restricted.
If you are a patient or family member/visitor and are the target of any of these behaviors, please report your concerns to a staff member.
Communicating and Acting in a Respectful Manner