Express Care is an emergency department type B
Express Care is an emergency department type B that provides care for various medical conditions on an urgent basis without requiring an appointment. Our Express Care services are for patients ages 1 and older.
Emergency Department Type B
We acknowledge that this distinction may cause some confusion to our community regarding billing and treatment and encourage you to familiarize yourself with this distinction.
Hours & Location
We’re open 7 days a week!
- Weekdays from 9:00 am to 7:00 pm
- Saturdays from 9:00 am to 5:00 pm
- Sundays from 9:00 am to 3:00 pm
Express Care can be reached at 603-526-5155.
Express Care has its own designated entrance, parking, and registration. We’re located on the first floor at the back of the main entrance to the hospital.
Should I go to Express Care or the Emergency Department?
Express Care
Emergency Department Type B
Conditions that can be treated at Express Care include, but are not limited to:
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Sprains and strains
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Skin rashes
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Cuts and lacerations
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Respiratory infections
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Eye injuries
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Fractures
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Sinus Infections
Still not sure? Give us a call at 603-526-5155.
Emergency Dept
Emergency Department Type A
The Emergency Room is especially equipped to treat these conditions::
- Signs of a stroke, such as sudden facial paralysis, numbness or weakness in the face, arm or leg (especially on one side); slurred speech; impaired vision or severe dizziness.
- Chest pain
- Severe abdominal pain
- Profuse bleeding or head trauma
- Loss of consciousness
- Children under 1
- Staffed 24/7 for unscheduled immediate care
Go to the Emergency Department page
How express care is different
Express Care is an emergency department type B, which is different from a walk-in, non-emergent clinic or urgent care. This allows us to provide a higher level of care than a typical urgent care center, with services including:
Comprehensive lab services – In addition to rapid testing, we offer full blood counts, liver function tests, and kidney panels for a more complete assessment.
Specialist collaboration – If necessary, our providers work alongside on-site surgical and orthopedic specialists to deliver coordinated care.
Advanced imaging and radiology services – Patients have access to a variety of radiology services, including in-room X-rays and CT scans (if indicated), with no referral needed.
Seamless escalation of care – Patients can be transferred to the Emergency Department if a higher level of care is required.
Our team is equipped to diagnose and treat more complex medical needs, delivering expert care when it matters most.
What is an emergency department type B?
An emergency department type B is an emergency care facility that is licensed by the state of New Hampshire and the Centers for Medicare and Medicaid Services (CMS). By definition, an emergency department type B provides care for emergency medical conditions on an urgent basis without an appointment. Being classified as an emergency department type B, Express Care is held to the Emergency Medical Treatment and Labor Act (EMTALA). We are required by law to provide emergency medical screening and stabilizing treatment to any patient regardless of their ability to pay or their insurance coverage.
We are committed to providing exceptional and timely care to every patient we serve.
Billing
We acknowledge that this distinction may cause some confusion to our community regarding billing and treatment. In most cases, charges fall below those of the NLH ED. Some insurance plans may require you to pay an ER level copayment and coinsurance. Please see below for our billing FAQ. We encourage our patients to review their individual insurance policies. For any questions regarding billing, please reach out to our billing team at 1-844-808-0730. For questions or comments about care, please contact our Care Experience team at 1-603-526-5467.
See our charges for services page.
We process all insurance plans. Patient costs will vary based on your specific coverage. If you have questions about how your plan covers emergency department Type B services, please contact your insurance provider directly.
Frequently asked questions
We process all insurance plans, including Medicare and Medicaid.
Much of this depends on your insurance. In most cases, our charges fall below that one would incur if they went to our emergency department. Some insurance plans may require you to pay a ER level copayment and coinsurance. Then, some of the payments required are contingent on a patient’s deductible at the time of the visit. We are a type B emergency department, not an urgent care center. If patients have questions about their bills they can contact 1-844-808-0730.
One of the greatest benefits is that the medical record of your visit is integrated with your New London Hospital or Dartmouth Health providers in primary or pediatric care. This allows for a seamless transition of care if follow-up care is required. Express Care is staffed seven days a week with the exception of a few holidays.
Express Care Team
see all NLH Express Care providers
Express Care has been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey