Since moving to New London four-and-a-half years ago, Lyndsay and Timothy Lund along with
their two daughters, Charlotte and Spencer, have experienced firsthand the value of a
“Both Timothy and I rely on NLH for our health care and we use the pediatric services for the
care of our daughters,” says Lyndsay. “We started going to New London Hospital because it
was close by. The hours are great, it is easy to get an appointment, and the staff are very
cognizant of your time—you never have a long wait.”
But it is more than a short drive that has the Lunds continuing to receive their care locally.
Explains Lyndsay, “From the moment we first walked through the door, we were greeted by
pediatric staff who you can tell really cared about our children’s health and emotional welfare.
I always feel very confident with the health care advice and the direction I receive from the
pediatric staff. They really take the time to know our kids, listen to our concerns and educate
us on how to enact treatment if we need to. Plus, it’s comforting to know that if there is a
problem, you can get diagnosed quickly. There is no spending half-a-day in a car to access
quality health care, and that’s a real asset to have right in our backyard.”
In addition to receiving routine care at NLH, a distressing event promoted Lyndsay and
Timothy to call New London Hospital Emergency Medical Services. In early 2015, Spencer
suffered from a febrile seizure—a seizure that can occur in young children and is triggered by a
rapid increase in body temperature in a very short time period.
"The seizure occurred in the middle of the night. We didn’t know what was going on and it was
terrifying,” Lyndsay says. “Within minutes of calling 911, the New London Hospital ambulance
arrived in our driveway. The EMT who cared for Spencer was great. He knew exactly what was
happening and undressed her in the back of the ambulance to lower her temperature and
bring her out of the seizure."
“Regardless of whether you’re at NLH for a regular check-up, bringing your child in because
they don’t feel well, or you’re in need of emergency services, the bottom line is—the care you
receive is always at the forefront,” says Lyndsay. “Convenience steered us toward New London
Hospital, but it’s the exceptional care that keeps us coming back.”
Photo by Mary Beth Westward