In The News

October 3rd, 2017


Fraudulent calls appearing to originate from New London Hospital are being made to local residents.

These scammers may demand that you pay for medical services and ask for your credit card and other personal information. They may also state that you have won a vacation or timeshare and will request payment. These scammers have been reported to alter the caller ID to make it look like New London Hospital is calling you by using what appears to be a local phone number.

These calls are not originating from New London Hospital and they are fraudulent. We also want to assure you that your medical information has not been compromised, and our data systems remain secure. The scammers do not have your personal information, but are contacting local residents of New London in hopes of obtaining their victims' financial information. We are working closely with the New London Police department to determine the source of these calls.

We offer the following information about this phone scam:
- If you receive a call from New London Hospital, the only phone number that will display on your caller ID is 603-526-2911.
- If you are unsure as to why you would receive a call from the hospital, ask for the caller's name, hospital department and a direct phone number to call them back.
- If you receive a call from our billing agency, the phone number that will display on your caller ID is 603-589-7484.
- If you are unsure if a phone call is legitimate, do not provide any credit card or other personal information. Hang up and call 603-526-5292 to speak with one of our financial counselors.

To report scams:
- If you receive a scam phone call, write down as much information as possible and report
the phone call to our Corporate Compliance Office at 603-526-5059.
- If you believe you have already been the victim of a phone scam, contact your local law
enforcement authorities immediately.

Please know that our patients, their families and our community members are at the heart of all
we do. We work each and every day to ensure we continue to provide the safe quality care that
you deserve. We ask that you please report all unsolicited phone calls claiming to be from New
London Hospital to our Compliance Office at 603-526-5059.

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